Experiencing the loss of a loved one is deeply emotional, making the visit to a funeral director a challenging yet vital part of the grieving process. At Heritage Brothers Funeral Services, we understand the sensitivity of this moment and we’re here to provide as much support and guidance as we can. 

Here’s what you can expect when visiting our funeral directors. 

Compassion and understanding

When you visit Heritage Brothers Funeral Services you will be met with a warm and compassionate welcome. We understand the emotions that accompany losing a loved one and we will do everything we can to create a comfortable atmosphere. 

The role of our Gold Coast funeral directors is to understand your needs and preferences and be flexible and adaptable. They will take the time to sit and chat with you, listen to your thoughts and offer support during these difficult moments. By talking with you, they can tailor the funeral arrangements to reflect the life and personality of your loved one. 

At Heritage Brothers Funeral Services, we respect and accommodate diverse cultural and religious preferences and we will discuss the options available to accommodate your traditions and cultural and religious beliefs. 

We’re a proud member of the Australian Funeral Directors Association (AFDA), which means you can rest assured that you’ll receive professional, understanding, and compassionate service throughout this challenging time.

Discussion of funeral options

During your visit with our funeral director you’ll be able to discuss the funeral options available. Our Gold Coast funeral directors can help guide you towards the best option for your loved one. Whether you’d prefer a funeral in a church, graveside, in a crematorium or outdoors (when permitted), we’ll discuss your needs and offer flexibility to plan a funeral that accommodates your preferences and budget. 

Our funeral director will guide you through the decisions, from deciding on the venue to choosing the coffin, casket or urn, notices, floral arrangements, transport and more, we’ll ensure no detail is overlooked. 

Burial or cremation

The choice between a burial or cremation is a deeply personal decision and is often influenced by your religion and the wishes of your loved one who has passed. Our funeral director will help you understand the implications, traditions, and regulations surrounding both options so you can make an informed decision. 

Cost breakdown

We know costs can be a determining factor in the decisions you make regarding the funeral plans for your loved one, especially if you’re on a strict budget. Funeral costs can vary, so at Heritage Brothers Funeral Services we offer complete transparency from the very beginning.

We’ll provide you with written estimates and a complete cost breakdown, so you can return home to compare prices and make an informed decision. Our AFDA membership ensures complete clarity regarding our cost structure, preventing any unwanted and costly surprises further down the track. 

Help with the paperwork

Just like everything, arranging a funeral involves paperwork, and our funeral directors are here to assist you throughout this process. From obtaining necessary permits to preparing documents, they take care of the administrative aspects, allowing you to focus on honouring your loved one.

Post-funeral support

Our care and support continues after you leave our premises and after your loved one’s funeral service. Many practical matters need attention after this time in regard to your loved one’s formal documentation. 

Important documents such as the will, birth and marriage certificates, insurance policies, and bank account details should be located. Our funeral director can provide a checklist to guide you in identifying the necessary documents and contacts. Additionally, we can help you by providing a sample letter for written notifications to make the process easier. 

Care and compassion with Heritage Brothers Funeral Services

At Heritage Brothers Funeral Services, our Gold Coast funeral directors offer complete care and compassion from the very first moment we meet. We are dedicated to supporting you during this time and guiding you with understanding and complete professionalism. We know everyone’s journey is unique and we’re here to navigate it with you with care and respect.